Morfa Doc provides a high quality service to callers requiring help and advice during the "out of hours" period.

Where do we cover?

Morfa Doc covers the population of Conwy & Denbighshire (excluding Llangollen) along with some areas of Gwynedd and Flintshire via our "cross border arrangements procedure".

Mission Statement

Morfa Doc Ltd is an urgent care provider committed to providing an unrivalled first class health care service.

Our strength as a company comes from a firm understanding of our surrounding communities and strong local knowledge.

What happens when you call?

Depending on call volume at the time you ring, your call will be answered either directly by a triage nurse or by a call handler.

We will take details of the patients name, date of birth, address and telephone number - as well as the reason for your call.

If you speak to a call handler then they will arrange for a triage nurse to ring you back as soon as possible to complete a telephone assessment.

If you speak directly to a triage nurse then they will proceed to undertake a telephone assessment.

The outcome of your telephone consultation will be one of the following:

- Self care advice and information, to assist you to manage your problem.

- An appointment to attend one of our clinical sites to see a GP or Nurse Practitioner.

- A Home visit by either a GP or Nurse Practitioner.

If your condition is deemed life threatening or you have a traumatic injury then you may be redirected to A&E or, via a call conference, with the Ambulance service.

A summary of your encounter is forwarded to your own GP for storage in your medical records and to keep them informed of your consultation by the next business working day.